Question 1

Is the platform truly Arabic-first?

Accepted Answer

Yes. Every screen is designed for Arabic and mirrors fully in RTL — layout, tables, charts and inputs — with Arabic-Indic numerals and Hijri dates. English is one tap away for bilingual teams.

Question 2

Do I have to use every module?

Accepted Answer

No. Tracking, operations, maintenance, fuel, safety, rentals and accounting share one login, but each is permission-gated so you enable only what your team needs.

Question 3

Can I import my existing fleet data?

Accepted Answer

Yes. Vehicles, drivers and related records can be imported in bulk from spreadsheets, so you can get your whole fleet on board quickly.

Question 4

What happens when a vehicle loses network coverage?

Accepted Answer

The GPS device keeps recording to its internal memory and forwards the stored positions as soon as coverage returns — trips stay complete, nothing is lost in dead zones.

Question 5

Where is my data hosted?

Accepted Answer

SaudiConnect runs on a self-hosted platform with your own PostgreSQL database. Your operational and telematics data stays under your control, with strict per-tenant isolation.

Question 6

Who owns our fleet data?

Accepted Answer

You do. Your workspace data belongs to your company, and you can request a full export in a common format during the subscription and after it ends — that commitment is written into our Terms of Service.

Question 7

How long is our operational data kept?

Accepted Answer

Positions, trips, events and video are retained for the periods defined by your plan, and a retention engine enforces those windows automatically. Financial records follow statutory Saudi retention rules.

Question 8

Which GPS hardware do you support?

Accepted Answer

The platform ingests industrial-grade GPS devices through a dedicated telematics service, streaming live positions, ignition, speed and sensor data straight into your dashboard.

Question 9

Which tracking devices do you support?

Accepted Answer

We supply and support professional Teltonika GPS units, with optional dashcams for video. Devices are sold at a single published price per model — see the hardware section on the pricing page.

Question 10

Who installs the hardware?

Accepted Answer

Our team installs every device. Hardware carries a one-year warranty that includes replacement and in-city labour.

Question 11

Does it handle Saudi VAT and Zakat?

Accepted Answer

15% VAT is applied everywhere money appears, and the finance module covers withholding tax and Zakat returns — built for ZATCA-style reporting.

Question 12

How long is the contract?

Accepted Answer

Subscriptions are billed annually in advance with a 12-month minimum term, and renew unless cancelled before the renewal date. Prices are published per vehicle per month — no hidden tiers.

Question 13

What happens if we cancel?

Accepted Answer

Unused full months are refunded pro-rata, minus hardware at list price and any setup costs. You can export your data before offboarding, and we delete it after the retention period in the Terms.

Question 14

How do we reach support?

Accepted Answer

Phone, WhatsApp and email, in Arabic and English — Sunday to Thursday, 9:00 to 18:00 Saudi time, with telematics ingest monitored around the clock.

Question 15

Do you help us get started?

Accepted Answer

Yes — every fleet starts with a guided demo and onboarding on your own data: vehicles, drivers and branches set up with our team, in Arabic or English.

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Ready to run a smarter fleet?